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The 3 pillars of an exceptional customer experience

Tuesday 21 January — 12:00 - 12:30
The retail lab

Description

Offering a perfect customer experience across your retail network is a huge challenge. Discover how optimizing operational excellence, training and employee engagement can help you provide an exceptional customer experience.

Participants

Thomas d’HérouvilleCustomer Director - Yoobic

Thomas d’Hérouville

Thomas d’Hérouville

Customer Director - Yoobic

Thomas graduated from Paris Dauphine and Sciences Po Bordeaux. He started his career at Kewego / Kit Digital, in charge of key accounts. He gave support to a wide variety of clients in the definition and implementation of their digital strategy. He then joined Limelight Networks, where he took over the business development in France and the Middle East (Dubai, Abu Dhabi). Since 2016, Thomas joined YOOBIC as a Client Director, and helped implementing the solution for actual clients, among others Maisons du Monde and Lacoste. He assisted them in improving the operational excellence in their whole network.

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