"Omni-local", the new key to customer relation
Monday 9 September —
13:00
- 13:30
The retail lab
Description
Enhancing customer relationships, identifying your consumer’s profile to make your offer more attractive…In a retail world where the potential consumer is in overload, how can you catch their attention and make them happy?
Participants
Yannick FrancPartner Strategy & Operations I Retail & Consumer Goods - Deloitte
Yannick Franc
Partner Strategy & Operations I Retail & Consumer Goods - Deloitte
Yannick is Partner Retail at Deloitte Conseil and has more than 16 years of expertise in distribution and digital. Thanks to his 8 years of experience in consulting, Yannick has developed his expertise on growth strategies in the food and non-food distribution sectors with a particular focus on all the major innovations of recent years (omni-channel, marketplace, customer experience, connected stores, data monetization, etc.). He also has operational experience with online and offline distributors that enables him to master the commercial, marketing, logistic and economic levers of the distribution sector.